Medical Reception & Administration Assistant – SCQF level 6

We are looking for an enthusiastic and motivated Modern Apprentice to join our busy and friendly GP practice in Portobello, Edinburgh. This is an excellent opportunity for a recent school or college leaver to gain valuable workplace experience while working towards a recognised qualification in Business Administration.

As part of the practice team, you will provide administrative and reception support to patients, doctors, nurses and other healthcare professionals. No previous experience is required as full training will be provided.

Key Responsibilities

• Welcoming patients and visitors to the surgery in a professional and friendly manner.
• Answering telephone calls and directing enquiries appropriately.
• Booking, amending and cancelling patient appointments.
• Maintaining accurate patient records and updating information on clinical systems.
• Processing incoming and outgoing correspondence.
• Supporting the administration team with filing, scanning and general office duties.
• Assisting with repeat prescription requests and other routine administrative tasks.
• Ensuring patient confidentiality is maintained at all times.
• Learning and developing new skills through on-the-job training and apprenticeship coursework.

What You’ll Gain

• A nationally recognised qualification in Business Administration SCQF level 6
• Practical experience within a healthcare environment.
• Ongoing support, mentoring and training.
• The opportunity to develop customer service, administration and digital skills.
• A pathway to a long-term career within healthcare administration.

What will I learn?

• You will learn how to use our in house IT systems and databases and learn how to use our internal phone systems.
• You will learn how to manage your workload, diary management and communication skills.
• You will also learn about our services and how to support our customers.

What qualifications or qualities are required?

What We’re Looking For

• Recent school or college leaver.
• Good communication and interpersonal skills.
• Friendly, professional and reliable approach.
• Basic IT skills, including Microsoft Office.
• Good attention to detail and organisational skills.
• Must have 5 National 5s including English