Group Modern Apprentice – SCQF level 6

Contract: Fixed term for 24 months

Based in Haddington

Are you looking for an opportunity to earn whilst you learn, gain a recognised qualification, and build a rewarding career? We have an exciting new opportunity for a motivated and enthusiastic individual to join us and provide support to our front line teams.

As part of our team, you will help us maintain and improve our homes, ensuring our tenants live in safe, high quality properties. You’ll work alongside experienced colleagues who deliver key services to our tenants.

As a Modern Apprentice, you will support the team in delivering a range of services from property maintenance, contractor management and digital activities. You’ll gain experience across all aspects of asset management, while developing valuable administrative, technical and customer service skills.

Throughout your apprenticeship, you’ll receive training, mentoring and support to develop the knowledge and skills needed for a successful career in housing management.

We are looking for someone who is enthusiastic and keen to learn. You’ll have an interest in property construction, housing or digital services and will be well organised with a good attention to detail. You’ll also have excellent communication and organisation skills, and must be confident in using Microsoft Applications, including Word and Excel. Experience of working in a customer service environment would be desirable. The successful candidate will also be committed to completing the Business & Administration Modern Apprenticeship (SCQF Level 5).

East Lothian Housing Association builds and manages a wide range of homes to meet a variety of needs within East Lothian. From our office in Haddington, we currently manage around 1,500 homes for rent and shared ownership throughout East Lothian.

We are an organisation that offers generous conditions and a great work/life balance. Some of the benefits include:

• 30 days annual leave plus public holidays
• Flexible working
• A Defined Benefit Pension Scheme with employer contributions
• Employee Advice Service including counselling
• Simply Health Care Plan

What will I learn?

• You will learn how to manage your diary and workload in a busy office environment and also learn how to use our databases and IT systems.
• You will learn communication and customer service skills and how to support our customers and queries.
• You will learn about our organisation, our products and services.

What qualifications or qualities are required?

Skills & Experience

• Experience with computer systems.
• Strong admin and coordination skills.
• Tenant/customer service experience.
• Attention to detail (essential for invoicing).
• Must have 5 National 5s including English