Annual Salary: £17k
As a Sales Support Apprentice within Righton Blackburns, you will be responsible for handling inbound and outbound customer calls and emails. You will also be working closely with the internal team within the Service Centre and contribute to our continued success in delivering premium quality products to our customers, ensuring we are a trusted supply partner at all times. You will also have the opportunity to work towards and complete a level 2 or level 3 Customer Service apprenticeship.
Core Competencies
- Communicate effectively and liaise with a variety of internal and external customers.
- Good customer service skills with a friendly and positive approach to work.
- The ability to prioritise and carry out multiple tasks efficiently and effectively.
- Basic IT skills and competent in appropriate systems/equipment.
- Good written communication skills ensuring clear and concise messages.
- Able to work independently and as part of a team so that all deadlines are met.
- Ability to be flexible and cover workload where necessary.
- Desire to learn and develop.
Key Responsibilities
- Handle customer queries and complaints via the telephone, email and TEAMS, providing prompt and effective solutions.
- Follow up with customers to ensure satisfaction and identify potential areas for improvement.
- Provide support to the Sales and Operations team when needed to ensure the efficient and accurate processing of orders.
- Ensure you keep system information up to date.
- Work within a variety of agreed systems and liaise with appropriate personnel.
- Assist with various administrative tasks as needed.
Requirements
Level 2 Maths and English GCSE – full training and support given
Key Accountabilities
| KEY ACCOUNTABILITIES | MAIN TASKS |
| Respond to customer enquiries in a professional manner and within the timescale agreed. | Quote customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference.Source material to satisfy orders or enquires within the timescales agreed. |
| Administer all customer orders efficiently and accurately. | Enter customer’s orders and PR’s into the computer system promptly and accurately with due regard for min and max agreed stock levels.Ensure PR’s and purchase orders are monitored/progressed to ensure customer’s orders are delivered on time.Resolve all customer complaints promptly (or refer immediately to QA or line management) raising necessary paperwork without delay. |
| ESSENTIAL SKILLS |
| SELLING Able to build relationships, adapting self to different personalities. Pro-actively seeks out opportunities to dispose of slow moving and obsolete stock. |
| NEGOTIATING Uses ‘trade offs’ when buying and selling to achieve the best return on investment. |
| COMMUNICATION Communicates clearly and positively to customers, suppliers and internal staff. |
| ADMINISTRATION Understands the computer system and works within the Company’s procedures. Enters PR’s and sales orders accurately and on time. Understands the principles of lean manufacturing and stock management. |
| NUMERACY Can quickly and accurately convert, manipulate and translate figures, presenting these in a form required and understood by the customer. |
| ESSENTIAL KNOWLEDGE |
| PRODUCT Has an in-depth knowledge of standard and customer specific stock range. Has an in-depth knowledge of basic grades, specifications, finishes and suitability for various applications. |
| SUPPLIERS Acquires knowledge of where to source standard and customer specific items and products. |
| BASICS OF ROI Understands how stock and payment terms affect ROI. |