Annual salary: £20k
About Pulsant
Pulsant is the UK’s leading-edge infrastructure provider. Regional businesses and service providers use Pulsant’s edge infrastructure platform (known as PlatformEdge) to build, connect, and deploy the applications they need to innovate and grow. The platform is underpinned by Pulsant’s network of 12 strategically located edge data centres, interconnected through a low-latency network fabric delivering access to cloud, connectivity, and compute services across the UK. Over 300 people across our data centres and three core corporate office locations in Edinburgh, Gateshead, and Maidenhead have a strong heritage in helping over 1000 clients to achieve their digital ambitions.
Job Purpose and Opportunity
This is an 18-month apprenticeship. You will study part-time remotely towards an Information Communication Technician level 3 Apprenticeship. On the other four days, you will work as part of our Data Centre team within one of our Data Centres.
Working with our Data Centre Service Engineers to be responsible for Data Centre support to our clients and internal teams, assisting with server, networking, and hardware problems, and standard change requests.
Daily tasks may include cabling, installation and removal of equipment, general Data Centre upkeep, and responding to our Clients’ needs and internal requests. The DC Apprentice role is hands-on and varied, with ample problem-solving, troubleshooting, and analytical aspects.
We offer resources for continuous professional development, including opportunities to see and handle a wide array of vendor hardware and use networking diagnosis tools.
Key Responsibilities
- Respond to client queries and requests, and other internal departments within agreed timescales and in line with our Company procedures.
- The deployment of our Client solutions, racks and related equipment to agreed plans, provided by our project teams.
- Provide expert cabling support, including crimping, patching, labelling, running, and terminating.
- Manage a queue of internal and external requests via the ServiceNow ticket system and/or via emails, which may include some direct client interaction.
- Follow escalation processes; tickets to support management and other teams as required.
- Liaise with both Clients and third-party suppliers when onsite, and report / escalate any client problems.
- Site Access Management, if there is no onsite security.
- Assist with troubleshooting faults
- Install and decommission redundant equipment and cabling.
- Work closely with all members of the DC and wider operational teams to ensure efficient, productive, and high-quality service to our clients within Pulsant Live Data Centre.
- Stock control of Pulsant assets and store management.
- Manage, categorise and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services.
Additional Responsibilities / Requirements:
- Flexibility is required of all job holders to adjust responsibilities as required by their People Leaders.
- All roles will be required to handle confidential information and/or sensitive data in a professional manner and in line with existing Company processes and policies.
- This list is not exhaustive but provides an indicator of likely tasks and responsibilities.
Our ideal candidate:
- Minimum GCSE level, or equivalent, in English and Mathematics
- Enthusiasm and interest in Data Centres, and passionate about IT, technology, and infrastructure.
- A practical approach to problem solving with logical thinking
- Solutions-driven, confident, and friendly approach in dealing with people.
- Be open to new ideas and have a positive outlook.
- Good communicator with a good standard of written and spoken English.
- Ability to work as part of a team, but also able to work on your own initiative.
- High degree of accuracy and attention to detail.
- Ability to work well under deadlines and pressure.
- A keen interest in ICT, and passionate about IT, technology, and infrastructure.
- General understanding of PC / server hardware
- Access to reliable personal transportation/transport
Pulsant Values Framework
| Show understanding to others; build positive relationships, and be inclusive | |
| People First | Deliver results, be proactive, and keep improving |
| Own It | Take responsibility, communicate effectively, and celebrate success |
| Make it Happen | Care about our own and others’ well-being, develop self and others |
| Nurture and Growth | Be a team player, be collaborative, and use positive influence |
| Together we thrive | Be a team player, be collaborative and use positive influence |
Diversity & Accommodations
Pulsant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. If you require reasonable accommodation to participate in the job application or interview process, please reach out to us by email: careers@pulsant.com