About the Course
This pathway forms part of our Digital Business Skills with Artificial Intelligence programme, designed to help employees build confidence using modern digital tools while developing an understanding of how artificial intelligence can support everyday business tasks.
At the core of the pathway is the Modern Apprenticeship in Digital Application Support (SCQF6), which provides a strong foundation in the practical use of digital systems, workplace technologies, and
application software used across a range of business environments.
Alongside the apprenticeship, learners also take part in additional AI-focused learning, including a live instructor-led course and industry-recognised AI training, giving them the opportunity to explore how emerging technologies such as generative AI can be applied in the modern workplace.
By the end of the programme, learners will have developed the confidence to work effectively with digital tools, support business systems, and apply new technologies to improve productivity within their role.
As part of the Qualifications Scotland (SQA) Diploma in Digital Application Support (SCQF6), over 10% of the qualification consists of sector-specific units aligned to the learner’s industry, helping
ensure the skills developed are directly applicable to their role.
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Course Overview
Overall Award & Level
Diploma in Digital Applications Support SCQF Level 6
Additional Certification
As part of the additional learning opportunities included within this pathway, candidates will undertake CompTIA AI Essentials, introducing the fundamentals of artificial intelligence and its practical application within modern workplaces. Learners will also take part in a live instructor-led course exploring generative AI in the modern workplace, providing further insight into how emerging AI technologies can support everyday business tasks.
Certificates
SCQF Level 6 Diploma in Digital Application Support – Awarded by Qualifications Scotland (SQA)
Modern Apprenticeship Certification is awarded by Sector Skills Council The Tech Partnership
CompTIA AI Essentials – Awarded by CompTIA
Generative AI in the Modern Workplace (Certificate of Completion) – Issued by Elite Training & Consultancy
Entry Requirements
No set requirements, however, the role must be relevant to the qualification being undertaken.
Method Of Study
Blended and work-based learning.
Duration
The recommended duration for this framework is 12 – 18 months. However, consideration of any Recognised Prior Learning (RPL) will be taken into account for planning the duration for individuals on a case-by-case basis; therefore, the award may be completed in the optimum timescale.
Assessment Methods
Assessment methods may include gathering product evidence, personal reflective statements, workplace observation, witness testimony and/or professional discussion.
Start Date
This is a roll-on, roll-off programme therefore there is no fixed start date.
Locations
Remote and work-based.
Course Structure
Unlock Success: Digital Skills Training Built for Your Role and Organisation
The Diploma in Digital Application Support (SCQF6) forms the core qualification within this pathway and is made up of several key components designed to support the development of practical workplace skills. These include the primary qualification units, core skills development, Microsoft user units, and a 10-credit industry-related unit or units directly aligned to the apprentice’s working environment. Together, these elements ensure apprentices develop the knowledge, skills and practical experience required to support digital systems and business technologies within their organisation.
As part of the wider Digital Business Skills with Artificial Intelligence pathway, learners will also complete the following additional learning:
- ETGENAI – Generative AI in the Modern Workplace – AI MA Pathway Enhancement (Instructor-led course)
- CompTIA AI Essentials – Industry-recognised certification covering the fundamentals of artificial intelligence and its application in modern business environments
Qualification Breakdown
Mandatory Units
Developing Personal & Team Effectiveness Using IT 3
Health & Safety in IT & Telecoms
Understanding the Potential of IT 3
Digital Information Management
Digital Communications
Digital Network Environments
Optimise IT System Performance 3
Occupational Mandatory Units
Below is a list of common optional units, which are for illustrative purposes only. There is a vast selection to choose from; however, these will be tailored to individual needs.
Using Collaborative Technologies 2
Multimedia Software 3
IT & Telecom System Security 2
Core Skills
There are 5 core skills for the framework, however some of these will be naturally embedded in the award. There are two units which are not naturally covered, therefore will need to be undertaken as part of the apprenticeship framework if not already achieved. This can be seen on a Core Skill Profile provided by SQA.
- Communication SCQF L5
- Numeracy SCQF L5
Office Applications
- Either PC Passport covering Word Processing, Spreadsheets & Presentations
Or
- ITQ units in the same topics.
Industry Specific Unit(s)
- Ten credit points at either SCQF Level 5 or SCQF Level 6 are derived from industry-specific units directly related to the employer. These units are selected based on their relevance to the candidate’s job role, adding a valuable layer of business or industry context to the digital applications utilised in their work.
Added Value Training
As part of our wider AI-enhanced learning pathway, as covered above, we include additional training designed to complement the core apprenticeship qualification. This currently includes the CompTIA AI Essentials certification, alongside a live instructor-led course exploring Generative AI in the Modern Workplace.
These additional learning opportunities give apprentices broader exposure to emerging technologies and help develop an understanding of how artificial intelligence can support modern business processes and everyday workplace tasks.
By incorporating recognised industry learning alongside the core qualification, apprentices can build practical skills that support their current role while preparing them for the evolving digital workplace.
Schedule a Consultation
Ready to take the next step in your career? Speak directly with one of our knowledgeable experts today. They’re ready to answer all your questions.
Prefer to reach out online? Visit our enquiry form to get all the information you need at your fingertips.