Business Support Apprentice – Rearo

Who Are Rearo Laminates UK Ltd?

Rearo Laminates specialises in manufacturing and supplying both domestic and commercial bathroom and kitchen surfaces. Their product line includes kitchen worktops, splashbacks, shower panels, PVC wall panels, vinyl flooring, and commercial solutions like toilet cubicles and wall-lining systems.

History: The company was founded in the Shetland Islands of Scotland and has been operating for over 30 years. Its headquarters are in Govan, Glasgow, and it has branches throughout the UK.

Manufacturing: Rearo Laminates operates a 67,000 sq ft manufacturing facility in Glasgow, where their products are crafted.

Branches and Showrooms: They have a network of branches and showrooms across the UK, including locations in Glasgow, Rosyth, Aberdeen, Northampton, Washington, and Skelmersdale.

Commercial Solutions: Rearo Commercial Surfaces also provides commercial solutions, including toilet cubicles, wall-lining systems, integrated panel systems, and solid surfaces.

Family Business: Rearo is a second-generation family-run business with Graham Mercer leading the business as Managing Director.

Customer Focus: They pride themselves on providing exceptional customer service and a dedicated fleet of delivery vehicles.

Client List: Rearo Laminates boasts a client list including McDonald’s and Tim Hortons.

Responsibilities:

• To learn on the job and achieve the qualification
• Engage in development training to enhance your competence and capability
• Ensure online and in-person college classes are attended
• Ensure all college work is completed within the timescales
• Achieve an appropriate  SVQ level qualification

Essential Experience & Skills:

• MS Office, Outlook email
• Working as part of a team

Personal Attributes & Core Behaviours:

• Punctual
• Team worker
• Good attendance and timekeeping

On The Job Training – Sales / Commercial / Stock Management / Finance

Starting in the Sales Department, you will help maximise sales by combining customer growth with customer retention through effective and efficient communication.

You will be the initial point of contact for existing and new customers.

• Support business growth by advocating for the company, helping to grow the reputation and value.
• Welcome customers at the Trade Counter Reception and advise on the product
• Deliver exceptional Customer Service
• Answer phones and process incoming sales calls and emails
• Use a database and CRM system to log calls and process sales
• Send samples to customers
• Assist in building a new customer base
• Ensure brand strategy and product knowledge are up to date
• Optimise the quality of relationships with existing customer contacts to maximise retention
• Communicate well at all levels, internally and externally
• Process bespoke orders, quantities, and materials
• Work closely with colleagues to ensure consistency and to minimise double handling.

After approximately 3-6 months in the Sales Department, you will work shadow in the Commercial Department where you will learn to process, quote, draw, and estimate for bespoke business.

Before the end of the apprenticeship, you will have work shadowed in various departments, providing business support, gaining a wealth of experience and knowledge.

Culture and Values:

Communication, Reliability, Honesty, Teamwork, Enthusiasm, Helpfulness

Core Behaviours:

Takes ownership; Customer focused; Positive attitude; Is supportive; Good communication skills; Adaptable and Responsive to change.