About the Course
The IT Support Apprenticeship at SCQF Level 8 is designed for individuals who have a deeper interest in pursuing a career in this occupational area and wish to advance their skills in this field. This apprenticeship is relevant to a range of individuals, including:
- Individuals already working in the IT industry, possibly in entry-level support roles, who wish to enhance their skills and progress in their careers.
- Individuals with a degree in a related field, such as information technology or computer science, who want to gain practical, hands-on experience and specialise in IT support.
- IT professionals looking to advance their careers in IT support, take on more specialised roles, or move into leadership positions.
- Individuals from technical backgrounds outside of IT who are looking to transition into the IT support field and acquire advanced skills.
Individuals completing this apprenticeship at SCQF Level 8 will gain advanced skills in IT support, allowing them to take on roles that involve more complex problem-solving, strategic planning, and leadership within the IT support field.
Schedule a Consultation
Ready to take the next step in your IT Support career? Speak directly with one of our knowledgeable experts today. They’re ready to answer all your questions.
Prefer to reach out online? Visit our enquiry form to get all the information you need at your fingertips. Your journey towards becoming an IT Support professional starts here.
Course Overview
Overall Award & Level
Diploma in Digital Technology: IT Support SCQF Level 8
Additional Certification
Although not a mandatory part of this framework we offer a range of training and vendor certifications as part of added-value training. This will vary depending on your tailored selection of courses.
Certificates
SCQF L8 Awarded by SQA
Modern Apprenticeship Certification is awarded by Sector Skills Council The Tech Partnership
Microsoft (Should vendor exams have been undertaken)
Entry Requirements
No set requirements, however, the role must be relevant to the qualification being undertaken.
Method Of Study
Blended and work-based learning.
Duration
The recommended duration for this framework is 12 to 18 months. However, consideration of any additional learning or Recognised Prior Learning (RPL) will be taken into account for planning the duration for individuals on a case-by-case basis.
Assessment Methods
Assessment methods may include gathering product evidence, personal reflective statements, workplace observation, witness testimony and/or professional discussion.
Start Date
This is a roll-on, roll-off programme therefore there is no fixed start date.
Locations
Remote and work-based.
Course Structure
Future-Proof Your IT Skills: Bridging Practical Application with Digital Learning Innovation
With the Modern Apprenticeship in IT Support, blended learning is an approach that combines traditional and digital learning methods to provide a comprehensive and effective learning experience. This approach integrates practical skills development with theoretical knowledge and understanding. See below for an outline of the framework.
Qualification Breakdown
Mandatory Units
Supporting Digital Business Transformation
Applying Methods & Principles in Project Management
Developing Meta-Skills & Personal Practice
Responding to Digital Technology Service Requests
Maintaining Service Support Procedures
Providing Digital Technology Asset Management
Optional Units
Producing & Testing Automation Scripts
Producing Service Management Reports & Metrics
Added Value Training
We offer optional added-value training from a range of commercial vendors, such as Microsoft, to complement apprenticeships. These certifications serve as a valuable enhancement, allowing apprentices to tailor their learning experience based on individual needs and preferences.
By incorporating Microsoft certifications, apprentices have the opportunity to acquire specialised skills that align with their career goals within their given field. For more information, please visit our Microsoft Technical portfolio.
Schedule a Consultation
Ready to take the next step in your IT Support career? Speak directly with one of our knowledgeable experts today. They’re ready to answer all your questions.
Prefer to reach out online? Visit our enquiry form to get all the information you need at your fingertips. Your journey towards becoming an IT Support professional starts here.
Meta Skills
In response to evolving workplace demands, the inclusion of meta skills within this apprenticeship framework has become an industry necessity.
Meta skills, encompassing attributes such as adaptability, critical thinking, communication, and collaboration, are essential for success in a rapidly changing professional landscape.
Integrating these skills into an apprenticeship programme ensures that learners not only acquire technical expertise but also develop the versatile capabilities needed to navigate complex challenges.
By emphasising meta skills, apprenticeships become holistic learning experiences, producing well-rounded professionals capable of thriving in diverse and dynamic work environments.
This forward-thinking approach not only enhances individual employability but also contributes to a more resilient and agile workforce, aligning apprenticeship frameworks with the contemporary needs of industries worldwide.