About the Course
The IT Support Apprenticeship at SCQF Level 6 is typically designed for individuals interested in pursuing a career in IT support and wishing to develop foundational skills in this field. This apprenticeship is relevant to a broad range of individuals, including:
- Individuals who are new to the IT industry and are seeking a starting point to build their careers in IT support.
- School leavers who have an interest in technology and want to enter the workforce with practical skills and knowledge in IT support.
- Individuals from other professional backgrounds who are looking to transition into the IT field and start a career in IT support.
- Individuals who have strong interpersonal and communication skills and are interested in combining these skills with technical expertise to provide customer-focused IT support.
Individuals completing this apprenticeship will gain a foundational understanding of IT Support principles, troubleshooting techniques, and customer service skills, preparing them for roles in the IT support field.
Schedule a Consultation
Ready to take the next step in your IT Support career? Speak directly with one of our knowledgeable experts today. They’re ready to answer all your questions.
Prefer to reach out online? Visit our enquiry form to get all the information you need at your fingertips. Your journey towards becoming an IT Support professional starts here.
Course Overview
Overall Award & Level
Diploma in Digital Technology: IT Support SCQF Level 6
Additional Certification
Although not a mandatory part of this framework we offer a range of training and vendor certifications as part of added-value training. This will vary depending on your tailored selection of courses.
Certificates
SCQF L6 Awarded by SQA
Modern Apprenticeship Certification is awarded by Sector Skills Council The Tech Partnership
Microsoft (Should vendor exams have been undertaken)
Entry Requirements
No set requirements, however, the role must be relevant to the qualification being undertaken.
Method Of Study
Blended and work-based learning.
Duration
The recommended duration for this framework is 12 to 18 months. However, consideration of any additional learning or Recognised Prior Learning (RPL) will be taken into account for planning the duration for individuals on a case-by-case basis.
Assessment Methods
Assessment methods may include gathering product evidence, personal reflective statements, workplace observation, witness testimony and/or professional discussion.
Start Date
This is a roll-on, roll-off programme therefore there is no fixed start date.
Locations
Remote and work-based.
Course Structure
Tech Support Excellence: Hands-On Experience Meets In-Depth Knowledge and Leading Certifications
The IT Support Apprenticeship framework incorporates a hands-on vocational segment designed for workplace evaluation. Alongside this practical aspect, the programme integrates Knowledge & Understanding as well as optional relevant certifications from industry-leading vendors to address the theoretical components essential for a comprehensive skill set. See below for an outline of the framework.
Qualification Breakdown
Mandatory Units
Applying Problems Solving Approaches.
Producing Documentation to Support Organisational Process Delivery.
Defining Requirements to Support Project Delivery
Developing Meta-Skills & Personal Practice
Occupational Mandatory Units
Supporting Digital Technology Service Requests
Assisting Development of Digital Technology Support Materials
Supporting Digital Technology Asset Management
Added Value Training
We offer a range of optional added-value training to complement this apprenticeship. These certifications serve as a valuable enhancement, allowing apprentices to tailor their learning experience based on individual needs and preferences.
By incorporating this training, apprentices have the opportunity to acquire specialised skills that align with their career goals within their field.
Schedule a Consultation
Ready to take the next step in your IT Support career? Speak directly with one of our knowledgeable experts today. They’re ready to answer all your questions.
Prefer to reach out online? Visit our enquiry form to get all the information you need at your fingertips. Your journey towards becoming an IT Support professional starts here.
Meta Skills
In response to evolving workplace demands, the inclusion of meta skills within this apprenticeship framework has become an industry necessity.
Meta skills, encompassing attributes such as adaptability, critical thinking, communication, and collaboration, are essential for success in a rapidly changing professional landscape.
Integrating these skills into an apprenticeship programme ensures that learners not only acquire technical expertise but also develop the versatile capabilities needed to navigate complex challenges.
By emphasising meta skills, apprenticeships become holistic learning experiences, producing well-rounded professionals capable of thriving in diverse and dynamic work environments.
This forward-thinking approach not only enhances individual employability but also contributes to a more resilient and agile workforce, aligning apprenticeship frameworks with the contemporary needs of industries worldwide.